At BadBirdy (Pty) Ltd, customer satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help.

1. Eligibility for Returns

You may return an item for exchange or refund if:
• The product is unused and in its original packaging
• The return request is made within 14 days of delivery
• You have proof of purchase (order number or receipt)
• The item is defective, damaged in transit, or incorrect

Unfortunately, we do not accept returns on:
• Used items
• Custom orders
• Items returned after 14 days from delivery
• Products damaged due to misuse or negligence

2. Return Process

To initiate a return, please email returns@badbirdy.co.za with:
• Your order number
• A description of the issue
• Photos of the item (if damaged or incorrect)

Once approved, we will provide return instructions.

3. Shipping for Returns

• For defective, damaged, or incorrect items: we will cover return shipping costs or arrange collection.
• For voluntary returns (e.g., change of mind): return shipping is at the customer’s expense.

We recommend using a trackable courier service. BadBirdy (Pty) Ltd is not liable for lost or damaged return shipments.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:
• Refunds will be issued to your original method of payment
• Please allow 5–10 business days for processing
• Shipping fees are non-refundable (except where the return is due to our error)

5. Exchanges

If you prefer to exchange your product (e.g., for a different variation), please specify this in your return request. Exchanges are subject to stock availability.

6. Damaged or Defective Items

If your item arrives damaged or is defective, please notify us within 3 days of receiving the order by emailing returns@badbirdy.co.za with photos and your order number.

We will assess the issue and arrange for a replacement or full refund at no extra cost.

7. Marketplace Purchases (e.g., Takealot, Amazon, Makro)

If you purchased through a third-party platform, their return policy may apply. Please contact the relevant platform directly to initiate a return. We can assist where needed.

8. Contact Us

For all return-related enquiries, please contact:
BadBirdy (Pty) Ltd
Email: info@badbirdy.co.za
Address: 11 Simba Street, Edenvale, Johannesburg, South Africa